Gas tokens work like mobile phone airtime or electricity tokens. You purchase tokens using mobile money (MTN or Airtel), receive a unique code via SMS, and enter it into your gas meter. The purchased amount is then credited to your account for immediate use.

The minimum token purchase is 10,000 UGX, which provides approximately 2-3 days of cooking gas for an average family. You can purchase tokens 24/7 using mobile money, and the credit is available immediately after successful payment.

Yes, you can check your gas balance directly on the meter display, through our mobile app, or by SMS. Smart meters also send low balance alerts to your phone, so you never run out unexpectedly. The system tracks usage patterns to predict when you'll need to top up.

If your balance reaches zero, gas supply stops automatically. However, most meters have an emergency credit feature that provides a small amount of gas (usually 1-2 days worth) to allow you to purchase more tokens. You can buy tokens immediately using mobile money.